Palace Hotel Omiya

The room was clean, comfortable and quiet. The hotel is in a great location - very easy to get there from Haneda airport by limo bus. Major train station just 5 minute walk away. Lots of shopping and restaurants nearby. The staff was helpful and could answer my questions even though I knew very little Japanese. I stayed here over a week and am super happy with my accomodations.

TV on counter took up space (maybe should be mounted on the wall?) Also the screen of the TV comes on when entering room (no volume though - which is good). On screen shows time and temp which is helpful info -- but I always take a break from TV when I'm on vacation and would rather it not be so prominent. Others may feel differently.

Great location. Closest hotel from the bus stop of Airport Limousine to/from Haneda Airport. Most luxury hotels in Omiya Station area. Breakfast buffet is super delicious.Professional staff.

Location, a couple minutes from Omiya stationClearness, very well done and cleaning staffs are excellent Breakfast, very good quality

Room size, too small. Just like any other Japanese business hotel. Don’t even have a space to open my suitcase. Bed size, too small

I loved the location. It's close to the Omiya Station where the shinkansens and local trains run. It's also close to a Family Mart, to the SOGO Department Store and other establishments. The room is bigger than the normal rooms in Japan, so I'm delighted with that. The property also gives off luxury. The experience I got was definitely one of the best hotel experiences we had in Japan. The check-in and checkout process are also painless, and the staff were nice too.

I wish there was more variety to the breakfast buffet, but this is not really a complaint. It's just an observation.

The location was awesome, so close to shopping, food, and train. The breakfast buffet was very good. The staff was very helpful and friendly

Came for a conference at Sonic City next door. Perfect location, and I booked in advance, so I got a great rate! My corner room on the 11th floor was large and comfortable.

Easy walk from the train station, but still far enough away to escape the crowds. Very quiet, felt safe, bed extremely comfy. Our end room had a great view with a full curved window which was quirky and a bit more spacious.

The air conditioning only seemed to only do heating which was fine for us in winter, but might be hot at other times of the year with the full glass window.

The room was clean and comfortable. The breakfast was excellent!!The location was perfect as it is close to Oomiya Station and the airport bus bus stop.

The room was bit small.

The japanese breakfast spread was great! They have a little map drawn by a local artist showing where different ingredients came from. The food was healthy and delicious. They also have continental breakfast offerings, but the japanese breakfast selection is the star. I also loved that they have a live omelette station, a variety of freshly cut fruits, and fruit juices. Room was clean with sufficient space to open your suitcase and to hang 4 pieces of clothes (there’s also a desk, air purifier-humidifier, mini fridge), the provided shower toiletries from stephen knoll were great for my skin and hair in the winter season, they provide additional facial products at reception, staff were multilingual and approachable, other hotel guests are mostly Japanese locals. They have a lawson on the second floor of the hotel, and on this level there is a direct walkway to the JR station. The room is compact and height appropriate for average sized asians. If you’re 1.8m or taller, your feet will hang over the bed and the bath tub is japanese style so do take that into consideration.

Wish the mattress could have more support and didn’t feel so springy.

Location, staff

Bed was too soft, mattress sagged in the middle

Location - walking distance from Omiya station Spacious corner room - all remodeledBreakfast - fantastic, catered local Saitama foodCustomer Service - very professional

No public bath / sauna / spa

The room was very spacious, quite new, comfortable bed. Customer service, breakfast quality, proximity to the Omiya station

Digital service. The invoice was only available for paper, no digital invoice

Great location with friendly staff. Room and facilities were very clean. Great selection for breakfast. Would definitely stay again.

The place is centrally located and very well maintained. The rooms were clean and tidy. All the basic amenities were there.

The single room did not have a wardrobe.

One of a high end hotel with fine restaurants on the second floor, cafe on the first, plenty of space in the room. It is attached at the second level to a walkway to the station and also stores at that level (Family Mart next door.). Staff very professional, no muss, no fuss. Comfortable beds, nice desk space, all the expected amenities. Bathroom had ample space compared to a business hotel. Very nice and not overpriced.

A fine hotel.

Beautiful room and well designed. It was close enough to many good restaurants and was chosen for the proximity to Ashikaga Flower Park.

There was nothing to not like.

Top quality all round. Great sized room, exceptionally clean. Excellent buffet breakfast. Location is great. Five minutes from Omiya station.

Buffet breakfast was nicely presented with helpful and friendly staff.

great location near subway station easy to find dinner restaurant. and have walkways to hotel staffs very kindly.

Excellent location, close to Omiya train station shops and restaurants are nearby.Room is modern and spacious and bed is comfortable.